Rick Smith: Securus Tech’s Guiding Star

Rick Smith is currently the leader and CEO at Securus Technologies. Securus is a telecommunications company that works with inmates as well as public safety, law enforcement, and corrections companies all over North American. Mr. Smith earned his Bachelor’s Degree at the State University of New York at Buffalo. He studied engineering during time there. After graduating, he got into the State University of New York and was awarded his Master’s Degree in Engineering. He also went to the University of Rochester and got his MBA. Mr. Smith currently lives in Dallas, Texas and is entirely devoted to leading Securus to success.

Fresh out of college, Mr. Smith went to Integra Telcom and he worked as their Director. Then for two years, he was the Chief Financial Officer at Echelon Telecom. In 2008, he was given the position of President and CEO at Securus. One year later in 2009, he also became the Chairman of the company. According to Wikipedia

Mr. Smith’s background in telecommunications and his impressive education foundation is what led to his appointment of CEO at Securus. He continues to work hard at Securus and improve their service quality. In addition to working in telecommunications, Mr. Smith is also experiences with finances, acquisitions, and investment. This sets him apart from other leaders in the industry and allows him to stand out. Additionally, Mr. Smith is a natural leader and his team thrives under his guidance. Securus has grown under Mr. Smith and they are now able to support a million inmates. They have managed to maintain and even improve upon their customer service despite their growing expansions.

The Global Tel Link Company is Securus’ major competitor. Rick Smith Securus has been able to surpass them and they are now able to provide more services to more inmates and agencies. Securus features a domestic call center that strives to provide the best customer service possible. Mr. Smith really focused on this aspect and under his leadership; the call center performed 600 percent better than its competitors. Mr. Smith is very interesting in advancements in technology and encouraged Securus to invest in it. They now have over $600 million invested in acquisitions and technology. Mr. Smith believes that it is important to invest a lot of time in training employees, and by doing so they are able to build an impressive and capable team of professionals. Securus is also now the largest contributor of the VOIP Corrections calling platform. Mr. Smith had led Securus into the future and they continue to exceed their clients and customers expectations. Mr. Smith incorporates innovation and technology into his methods, and by doing so he has proven himself to be one of the best leaders in the industry. Check this article at Bloomberg.com to know more about Rick Smith.

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